Refund policy
Return and refund policy
If anything is wrong with your order, write to hello@alongpaws.com. A real person reads these.
Thirty days, from the day it arrives
You have 30 days from delivery to tell us it did not work out. Not 30 days from the day you ordered.
If it did not work out between you and your dog
You do not need to send it back. Write to us inside those 30 days, tell us what happened, and we refund you. No forms, no photos, no restocking fee.
This includes ordering the wrong size. If you tell us it did not work, that is enough.
If it arrived damaged, wrong, or incomplete
Write to us with your order number and a photo so we can fix it at the source. We will replace it or refund you. You do not need to send the item back unless we specifically ask you to.
If it has not arrived
Write to us with your order number. Most orders leave here in 1 to 3 days and arrive 5 to 11 days after that. If you are past that window, we will chase the carrier, and if it does not turn up we refund you.
How the refund reaches you
To the original payment method. Once we process it, how long it takes to appear depends on your bank or card provider, usually a few business days.
Cancelling an order
Write to us as soon as you can. If it has not left the warehouse we can cancel it outright. If it has already shipped, the 30 day window above covers you anyway.
Where your order ships from
We work with fulfilment partners, so your order may ship from one of several warehouses in or into the United States. That is why the arrival date is a range and not a single day.